You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

Our Company collects your data so that we can:

• Manage your account and process any orders or services offered through our company.
• Email you with special offers or details on other products and services we think you might like (only where opted in).

We do not, and will never pass or sell your personal or any identifiable information data to any other third parties

Where you have choosen to use a third party authentication service to register and log in to your account (I.e Google, Facebook) we have no control over the data you submit to or store with these companies and we do not actively share personal information or your data with them other than to provide the authenication service via their API (Application Platform Interface).

Our Company securely stores your data on our servers within the European Union and United States of America, which is protected using secure, industry standard methods such as encryption, firewalls and secure obsfucated passwords.

Our Company will keep your personal data secure and private until such time you request unless request to remove or delete an account.

We will only retain relative personal information on our systems or servers after a period of 6 months account inactivity which is required for invocing, tax or for us to comply with our verifcation or legislative laws. Your account mayb disabled after this 6 month period of inactivity.

Our Company may at times, like to send you information about products, services or promotions of our own company that we think you might like.

We will only send marketing material if you have agreed to receive marketing information. You may always opt out at any time.

You have the right at any time to stop Our Company from contacting you for marketing purposes.

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in to your account
• Understanding how you use our website

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
• Third party widgets displayed on our page (eg. Twitter, Soundcloud) may use cookies to record browsing data and statistics from our website but they are not permitted to, and do not have, access to your personal data stored within our services, servers or database. Please check the third party company for details of the cookie and privacy policy

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st July 2019.

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: bookings@arcosantimusic.co.uk

Call us: +44 (0)1225 755349

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website: http://www.ico.org.uk

Telephone: 0303 123 1113